Customer and employee satisfaction surveys Marvesting 2025, a sustainable collective dynamic
At Marvesting, the satisfaction of our customers and employees is at the heart of our performance.
Every year, our surveys enable us to measure the quality of our partnerships and the commitment of our teams, and to identify specific areas for improvement so that we can progress together.
These 2025 results confirm the strength of collective commitment at Marvesting and the relevance of a model based on trust, proximity and sustainable performance.
🤝 2025 Customer Survey: Trust at the heart of our relationships
The results of our 2025 customer satisfaction survey reflect the excellent relationship we have with our customers across our various subsidiaries:
Impact Sales & Marketing France, Impact Belux, Stellar Global, Demooz, Atmosphères, Athéna, Winchannel and P&R Visual Merchandising.
- 86% of our customers say they are satisfied with our services (+4 points vs. 2024)
- 87% recommend the Marvesting Group (+5 points vs. 2024)
- 99% plan to renew their collaboration (+2 points vs. 2024)
- NPS (Net Promoter Score): +8.4 (+0.4 points vs. 2024)
These results highlight the quality of the support provided by our teams, from strategic design to operational implementation, as well as our ability to innovate and remain agile and committed at every stage.
💬 ‘The collaboration is going very well, the teams are committed and proactive.’
💬 ‘Always responsive and high-quality service, with quick and constructive feedback.’
Beyond the figures, this trust reaffirms our vision: to place customer satisfaction at the heart of our decisions.
A concrete action plan has already been launched to strengthen our continuous improvement approach, with the following priorities:
- enhanced monitoring of post-project satisfaction,
- and the creation of increasingly personalised and effective solutions for our customers.
🙋♀️ 2025 Employee Survey: Engagement as a driver of performance
Because our success depends above all on our teams, the 2025 employee satisfaction survey highlights a strong and inspiring human dynamic.
- 83% of our employees say they are satisfied working within the Group (stable result vs. 2024)
- 90% believe that the company’s values are aligned with their own (+3 points)
- 95% say that their manager trusts them and delegates appropriately
- 83% see themselves staying with the Group in the medium to long term (+3 points)
- 75% participate or wish to be involved in CSR initiatives
- 73% believe that the Group promotes training and professional development (+5 pts)
These indicators reflect a strong and sustainable corporate culture based on trust, accountability and collaboration.
📍 In 2025, Spain will join the internal survey for the first time, alongside our subsidiaries in France, Belgium, the United Kingdom and the Netherlands, marking a new step towards an ever more united and European Group.
🚀 A shared ambition: growing together, sustainably
At Marvesting, we firmly believe that customer satisfaction and employee engagement are mutually reinforcing.
It is this strong link between service quality, innovation and corporate culture that enables us to move forward together, in a dynamic of shared progress and responsible performance.
👉 Discover our 2026 action plans, focused on greater listening, impact and innovation in the service of our partners and our teams.